Returns Policy

Any rights you have under this policy in relation to your Treadmill Fitness Equipment product are additional to any rights you may have under consumer laws.

All change-of-mind refunds are issued at the discretion of Treadmill Fitness Equipment. We reserve the right to refuse a refund or exchange for a Change of Mind request.

For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

If you have any queries or require any assistance concerning this policy, please contact us.

If you have received a damaged, faulty, or incorrect item please contact us to discuss your available options.

To return an item by post, follow the returns procedure on your invoice. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details on this form or in any correspondence.

To protect your return from damage during delivery, please use strong external packaging. Please send your completed slip or form and item to:

Online Returns
Treadmill Fitness Equipment
Unit 2, 9 Northward Street
Upper Coomera
Queensland 4209
Australia

For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. Please allow 14 days for us to receive and process your online purchase. We will notify you by email when we have exchanged your return items or processed your refund. Processing times for exchanges or refunds may take longer during sale periods or for International orders.